Back Orders |
|
On our pages we offer a wide variety of figurines, photographs, Nambé, and liquid silver. From time to time, these items are on backorder. With respect to Lladró and NAO figurines, the items may be in transit from Spain or they may be in the queue for production. When you place your order, we charge your account and we commit to the shipment of the figurine. If the item is on backorder, we (and you) have three choices. |
 |
1. The order can be cancelled and we will credit your account or send your a refund check, depending on your form of payment. 2. We can leave the item on backorder and the payment transaction does not change. This means that the item will automatically ship to you when received by Lladró USA and you will retain your place in the queue for the item. 3. You can tell us to refund your money but leave the item on backorder. In this case, we will cancel your order for automatic shipment, we will check periodically with Lladró USA for the item, and we will contact you when it becomes available to reestablish payment. At that time, your order will be able to reenter the queue and if sufficient pieces are available, you will receive yours. If you decide to cancel a backorder status order, we will check to verify that shipment has not been made and issue credit. If shipment has been made, we will issue credit as soon as the item is returned. Of course, you have the option of keeping the item and letting the sale stand. Unless you are a well established customer of a business, any business will require payment before shipment, book clubs and the like notwithstanding. If you are a well established customer with us, we will afford you the courtesy of leaving backorders on automatic shipment and temporarily crediting your account if requested. |
|